Refund Policy
Last updated: November 7, 2026
This policy explains how to cancel a Naratek plan and when you get money back. Naratek is a service of R.A.S Investments and Finance Ltd. ("Naratek", "we"). Purchases are made through our online reseller Paddle.com, which is the Merchant of Record for all our orders and issues refunds approved under this policy.
In short: you can cancel at any time. If you cancel in the middle of a billing period, you can get back the unused part of it. You can also get back additional AI usage you bought and have not used, within 90 days of buying it.
1Cancelling a plan
- You can cancel a paid plan at any time, from your account or by emailing us.
- If you cancel without asking for a refund, the plan stays active until the end of the period you paid for, and you will not be charged again. The account then moves to the Free plan.
2Refund for the unused part of a period
If you cancel in the middle of a monthly period, you can ask for a refund of the part you did not use. The refund is the monthly price multiplied by the lower of these two shares:
- the share of the period that was left on the day you cancelled, and
- the share of the period's included AI usage that you had not used.
When we issue this refund the plan ends right away, and the account moves to the Free plan.
Example: the Advanced plan, $50 a month with 3,000 usage units, cancelled on day 10 of a 30-day period.
| Used so far | Time left | Usage left | Refund |
|---|---|---|---|
| 600 units | 20 of 30 days (66.7%) | 2,400 units (80%) | $33.33 |
| 2,700 units | 20 of 30 days (66.7%) | 300 units (10%) | $5.00 |
3Refund for unused additional AI usage
- Additional AI usage is a prepaid amount of AI processing (model tokens), measured in usage units and called "credits" on our pricing page. It is not money or stored value.
- You can ask for a refund of the part of a purchase you have not used, within 90 days of buying it. The refund is the purchase price multiplied by the share of the units that are still unused. For example, if you bought 1,600 units for $20 and used 400, the refund is $15.
- Included usage is used before additional usage, so additional usage stays untouched as long as your plan's allowance lasts.
4Your legal rights
If you are a consumer, the law may give you a right to cancel a purchase within 14 days and get a refund, for example under the Israeli Consumer Protection Law or under Paddle's refund policy. This policy never gives you less than the law requires, and your legal rights apply in addition to it.
5What is not refunded
- AI usage you have already consumed.
- The Free plan, which has no charge.
- Costs paid directly to outside services, such as their own subscriptions and advertising budgets on Meta or TikTok.
- Plans of accounts we closed for breaking our Terms of Service, except where the law requires a refund.
6How to ask for a refund
- Email amir@naratek.ai from your account's email address, with your business name and the order number from your Paddle receipt.
- We answer within 3 business days. When a refund is approved, Paddle returns the money to the payment method you used. Card refunds usually show up within 3 to 10 business days, depending on your bank.
You can also look up your order and contact Paddle at paddle.net. If something went wrong with a charge, please contact us before opening a dispute with your bank, so we can fix it quickly.
7Changes to this policy
If we change this policy, we will update the date at the top. The version in effect on the day of your purchase applies to that purchase.
8Contact
Naratek · R.A.S Investments and Finance Ltd. · Israel
Email: amir@naratek.ai