Terms of Service

Last updated: November 7, 2026

These terms govern your use of Naratek. Naratek is a service of R.A.S Investments and Finance Ltd., a company registered in Israel ("Naratek", "we", "us"). By creating an account or using the service you agree to these terms, to our Privacy Policy and to our Refund Policy.

• The service
• Accounts
• Plans and AI usage
• Payments
• Cancellation and refunds
• Your content
• Connected accounts
• AI output
• Acceptable use
• Liability
• Law
• Contact

1The service

Naratek is self-serve software for running a business in one place. Through a chat with the builder, a business creates and manages its own website, app or management system (tables and a CRM), AI agents, automations, and connections to outside services such as Google, Meta (Facebook, Instagram, WhatsApp), TikTok and monday.com. These terms cover naratek.ai, the account area at app.naratek.ai, the business workspaces at *.naratek.ai, and the related Naratek services.

The service is in beta. We add and change features as it develops, and access may be by invitation while the beta lasts.

2Accounts

• Naratek is intended for businesses. Whoever opens an account confirms that they are at least 18 years old and authorized to act on behalf of the business.
• You must give accurate account details and keep them up to date.
• The account owner is responsible for their own and their team's sign-in details and for every action taken in the account. Tell us right away if you suspect unauthorized access.

3Plans and AI usage

Our plans and their prices are described on the pricing page. Each plan sets the limits of the workspace, such as the number of admin users, agents, automations and connected accounts, and includes an allowance of AI usage.

How AI usage is measured

• The platform's AI features, such as building with the builder, running agents and generating images, consume AI processing. We meter that processing (the model tokens a request consumes) in usage units. On our pricing page usage units are called "credits" (קרדיטים).
• How many usage units a request consumes depends on the work it requires. Usage is not unlimited on any plan.
• Usage units are a measure of consumption, not money. They are not a currency, store credit, gift card or any other form of stored value. They have no cash value, cannot be transferred, sold or exchanged, and can be used only to consume AI processing in your own Naratek account. Refunds for paid usage are described in the Refund Policy.

Included and additional usage

• Free plan: a one-time trial allowance of usage, without payment.
• Paid plans: a usage allowance that renews at the start of each monthly billing period. Unused included usage does not carry over to the next period.
• Additional AI usage: on a paid plan you can buy extra usage in the amounts shown on the pricing page. Extra usage is consumed after the plan's included usage, and is available for 12 months from the purchase date while your account is open.
• When your usage runs out, AI features pause until your next billing period or until you add usage. Your data and the rest of the workspace stay available.

4Payments

• Prices are in US dollars and include applicable taxes. The amount you pay is confirmed at checkout before you pay.
• Paid plans are monthly subscriptions. They renew automatically every month, on the same day you subscribed, until you cancel. Paddle charges your payment method at each renewal.
• If a payment fails, Paddle may try again. If the payment is still not made, we may pause paid features or move the account to the Free plan until the payment is completed.
• Upgrades take effect immediately, and you pay a prorated amount for the rest of the current period. Downgrades take effect at the next renewal; before that, you may need to reduce users, agents, automations or connections to fit the new plan's limits.
• If we change the price of a plan, we will tell account owners at least 30 days in advance. The new price applies from the next renewal after that notice.
• Costs of outside services, such as their own subscriptions and advertising budgets you spend on Meta or TikTok, are paid by you directly to those providers and are not part of Naratek's prices.

5Cancellation and refunds

• You can cancel a paid plan at any time. If you do not ask for a refund, the plan stays active until the end of the period you paid for, and you will not be charged again.
• If you cancel in the middle of a period, you can ask for a refund of the unused part of it. You can also ask for a refund of additional AI usage you have not used. The amounts, time limits and how to ask are set out in the Refund Policy.
• Nothing in these terms limits rights you have under the law, including a statutory right to cancel a purchase.

6Your content and your customers' data

• You own the content you create, upload or publish through Naratek. You give us permission to host, process and display it only as needed to provide the service to you.
• The business is responsible for collecting data about its own customers, for example through lead forms, lawfully and with any required consent, and for using it lawfully. Naratek processes this data on the business's behalf only to provide the service, as described in the Privacy Policy.

7Connected accounts

• A business connects only accounts, Pages, phone numbers and ad accounts it owns or is authorized to manage.
• Naratek acts on a connected account only at the business's request or with its approval. No spending happens without the business owner's approval. The business is responsible for published content, messages, ads and ad spend.
• The business agrees to follow the terms and policies of every provider it connects, such as Meta's, WhatsApp's and TikTok's terms and advertising policies.
• A connection can be disconnected at any time on the Connections screen.

8AI output

AI features generate content automatically, and that content may be inaccurate or incomplete. Review AI output before you publish it, send it to customers or rely on it. You are responsible for how you use it. AI output is not legal, financial, medical or other professional advice.

9Acceptable use

You may not use Naratek to:

• send spam or unsolicited bulk messages, or contact people in violation of the law or of a provider's policies;
• commit fraud, mislead people or impersonate any person or business;
• create or publish unlawful, infringing, defamatory, harassing or harmful content, or use a person's likeness or voice without their consent;
• collect or use personal data in violation of the law or of a provider's terms;
• attempt to bypass the service's security or limits, access another business's data, or upload malicious code;
• resell or sublicense the service, or offer it as your own service to others, without our written permission.

We may suspend an account that breaks these rules.

10Our software

The Naratek software, brand and platform content belong to R.A.S Investments and Finance Ltd. We give you a limited, non-exclusive, non-transferable right to use the service for your business while your account is active.

11Availability and liability

• We work to keep the service available and accurate, but it is provided "as is" and "as available", without warranties of any kind. Outside services may change or discontinue their interfaces, which can affect connected features.
• To the extent the law allows, Naratek is not liable for indirect or consequential damages, lost profits or lost data, and our total liability is limited to the amount you paid us in the three months before the event that gave rise to the claim.
• You agree to compensate us for claims and costs that arise from your breach of these terms or from content you published through the service.

12Ending use

• You can close your account at any time. Data is deleted as described in the Privacy Policy.
• We may suspend or close an account that breaks these terms or does not pay. If we close an account for any other reason, we will refund the unused part of any prepaid plan period and any unused additional AI usage.

13Changes to these terms

We may update these terms. We will update the date at the top and notify account owners of material changes before they take effect. Continuing to use the service after a change takes effect means you accept it.

14Law and jurisdiction

These terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv have exclusive jurisdiction. This does not take away protections that the mandatory law of your country gives you as a consumer.

15Contact

Naratek · R.A.S Investments and Finance Ltd. · Israel
Email: amir@naratek.ai · Website: naratek.ai